1. How does the Electric Wheel work?
A: The E-rim Wheel is driven by a hub motor. And engages once it detects forward momentum when you start riding the bike.
If you have chosen the Throttle Mode, just get on the bike and press the throttle for easy, progressive speed control. If you have chosen the Pedal Assist Mode, just hop on your bike and pedal like a normal bike, the motor will automatically assist each pedal stroke.
2. What is the Thumb Throttle?
A: The Thumb Throttle is mounted on the handlebar. Also, you could enjoy the electric assistance by pedaling without the throttle.
3. Will the Electric Wheel fit my bike?
A: The Electric Wheel is compatible with most bikes on the market. But like in any universal system, there may be some outliers. Please refer to the following checklist to see if your bike will be compatible:
a. Bike is designed for 26" or 700c wheels.
b. Bike uses V/C caliper brake. Or disc brake.
c. Front fork width is " 100 mm ".
d. Fork dropout spacing is " 10 mm ".
You could choose " BRAKE TYPE " on single product page.
4. What's the voltage on the charger?
A: Our charger is rated from 100~240 V, So you can rest assure that you can charge it no matter where you are.
5. What's the expected lifetime of the battery?
A: The battery is rated to have a lifecycle of 1,000 charges. We will have 1-year warranty for the battery when it gets shipped out from the factory.
6. What kind of warranty do you offer?
A: All Electric Wheels and battery come with 1-year limited manufacturer's warranty. We guarantee you will receive your Electric Wheel free of manufacturing defects. We will have 100% AQL inspection levels. Should you encounter any problems during usage. Simply contact our customer support and we will help you resolve them.
7. What is your return policy?
A: We are confident that you will love your new Electric Wheel, that we offer you a 15 days money back guarantee after you receive it. However, if you decide to return your wheel, it must be in new and re-sellable condition.
Please refer to the " Return Policy " page.